Diamond and Custom Jewellery

FAQs

Booking and Location Info
Where is your office located in Calgary?

We are at 630 8 Ave SW, located on the 6th floor as a part of the Work Nicer Co-Working floor. You will see a big 630 above the outside door, on the north side of Stephen Ave next to Paper St. Simply take the elevator to the 6th floor and check in to the iPad, and that will buzz us to let us know you’re at the lobby.

How many days in advance am I required to book a consultation?

As early as same-day appointments may be available, with the exception of Sundays. Just call or text us at 1-403-992-8452 or send us a message to [email protected] and we will fit you in ASAP.

Do you take walk-ins?

We do! We offer walk-ins from 10am-6pm Monday-Friday, and 11-6pm Saturday (you will need to call or text 403-992-8452 on Saturday, as the building door is locked). Simply check in to the Work Nicer iPad and we will be with you as soon as possible and can offer refreshments in the lobby while you wait.

Do you offer evening and weekend appointments?

We do! We can take late appointments weekdays and Saturdays until 8pm, as long as we book before 4pm. For Sunday appointments we would need to book by 6pm Saturday.

I noticed you’re downtown. What’s parking like?

There is paid street parking that runs adjacent to our building Westbound 8 Ave SW, and The Centennial multi-level parking adjacent to 5 St and 9th Ave SW, as well as numerous paid lots around the area. If you bring your receipt for parking to us we can apply it to your purchase or service from us. Parking is free after 6pm.

Free Consultations
What can I expect after I check in to Marlow Design on the Work Nicer iPad?

Either Kanchan or Marlow will greet you and provide you with a refreshment of your choice, and escort you to our private office. From there we will begin your Jewellery Needs Assessment.

What is involved in a Jewellery Needs Assessment?

We will ask you a series of questions to best decide what combination of Custom Design Work, Restyling/Repair, or Pre-made Catalogue pieces will best help you wear your special moments.

Is there anything I should bring to the free consultation?
In truth all we need is you and your story to begin the journey to the perfect jewellery piece or pieces, though a few extras can help with the process:

  • -Email any inspirational pictures or Pinterest folders to [email protected], or text them to +1-403-992-8452
  • -Let us know the special occasion and the date
  • -A ballpark on overall budget
How long do consultations typically last?

Repairs are usually 15 mins to 45 mins, custom design consultations including restyling can be 30 mins to 2 hours including stone selection.

Can consultations be done remotely?

Yes, either through email or screen share we can perform the entire process online, including free shipping!

Custom Design & Restyling
What type of jewellery can you create?

Earrings, pendants, bangles, necklaces, cuff-links and of course men’s and ladies’ rings! If it can be worn, we can create it (with the exception of watches). We can even cast ornaments as well.

What types metals do you work with?
  • -White Gold in 10k, 14k, 18k, and 19k
  • -Yellow Gold in 10k, 14k, 18k, and 22k
  • -Rose Gold in 10k, 14k, and 18k
  • -Sterling silver, Palladium, and Platinum
Do you sell diamonds and gemstones?

Absolutely! Our relationships with top international suppliers enable us to source both the highest quality, but most importantly ethically sourced stones in the world. From GIA certified diamonds to sapphires, our expert Gem Concierge team will find the perfect stone to best fit your occasion and budget. We provide high resolution videos on all our stones for maximum scrutiny.

Do you price match diamonds?

We do, if you find an equivalent stone please send us the pricing and certification details and we can either source that exact stone if it was from an online supplier, or we can find an equivalent. That way you can use our expertise to determine if it truly is the right stone, and still qualify for our warranty!

Do you sell Canadian Diamonds?

Yes, we have access to CanadaMark certified diamonds.

How do you design our custom piece?

Either during our consult or over email we create a simple 3D render that best represents your vision for the piece. This includes the metal colour, correct stone sizes, and unlimited tweaks of the design. More advanced renders such as character casting and organic designs that require a high number of hours to create may require a $99 fee that we would credit to the final purchase. We can also provide a wax model of the custom design for further review before purchase.

Do you carry live inventory?

We utilize prototype inventory to showcase our designs and help customers visualize the final product. This in turn helps us to be a great deal more competitive in pricing than traditional retail stores, as every piece will be made to order.

Can you use our metal and gemstones in the design?

We are one of the few jewellers that specialize in restyling, we can reset any intact gemstones and either utilize the material in the new jewellery piece or provide a metal credit to the final price.

How long do custom projects take?

Anywhere from 3-6 weeks after payment is made, depending on the intricacy of design.

Can I refund custom/special orders?

While we don’t provide refunds for custom orders, we do have a guarantee of work quality and will ensure the piece turns out as promised.

Am I able to alter my design even after the order has been placed?

As long as the design hasn't entered the casting phase, any alterations and changes are applicable free of cost.

Repairs & Catalogue
Are repairs done on site?

All repairs are done in Calgary at a secure fully insured location.

Is there a warranty on repairs?

All repairs come with a 3-month workmanship guarantee.

How long do repairs take?

Anywhere from 5-10 business days unless otherwise stated

Can I place an order for a catalogue piece?

Definitely, you can either submit the cart directly and we will be in touch with payment options or call us anytime at 403-992-8452 with questions!

Does the catalogue have a return policy?

As long as the catalogue piece is not a special order there is a 30 day return or exchange policy.

Ongoing Service
How do I care for my Marlow Design diamond jewellery?
  • • Clean your diamond jewellery with warm water and mild soap
  • • If you notice a loose prong/claw please bring it to us at your earliest convenience.
What services do you offer on site?
  • Free jewellery cleaning
  • Free consultations and quotes for repairs, restyles and/or custom designed jewellery
  • Live renders - you get the opportunity to be involved with the entire designing process as well
  • Prototype inventory to help you make a purchase decision
Do you offer engraving services?

Yes for $10/letter on platinum, gold, or silver jewelry. Prices may vary on tungsten and other alternative metal jewelry.

As always please do not hesitate to call 403-992-8452 or email [email protected] with any further questions!