All products purchased from Marlow Design come with a lifetime warranty. This will cover the cost of any repair work or replacement of material as a direct result of either neglect from the manufacturer, Marlow Design, or couriers utilized by the company. If a diamond or gemstone is chipped, cracked, or lost from the setting due to normal wear it will be replaced with a stone of equal or higher value. Porosity of metal, heat scarring, chain and shank failure (at dealer's discretion) will also be repaired or replaced. The warranty is voided due to impact damage, alteration by owner or unapproved goldsmith, and personal damage as deemed by Marlow Design. A yearly inspection is required to maintain the warranty, either by Marlow Design or an approved goldsmith.
All maintenance on jewellery purchased from Marlow Design will be recieve a 20% discount, including retipping, resizing, setting, soldering, replating of white gold, polishing, and replacement of stones lost from personal damage.
Refunds or exchanges can be made within 20 days of original date of purchase on any products that are not altered and/or custom designed from its original piece. Refunds will be issued in original form of payment.
Although we don't provide refunds on custom designed jewellery, we do provide a guarantee on the quality of our workmanship. We will make alterations to the final piece at our cost until it meets our clients' original expectations and satisfaction.
Our signature custom jewellery starts with you. Start by telling us about your significant other or share your design inspiration with us. We'll meet in-person to discuss your jewellery requirements and decide if a custom piece is the right choice for you. Every piece has a story and we make sure every custom piece is a reflection of yours.
We deliver a 3D render of your custom jewellery so you can view your gorgeous piece before it's created. We even create wax models for further inspection before your order is finalized. Once we receive your final approval, your exclusive piece is crafted with our highest quality workmanship for true beauty and timeless appeal. We showcase your finished piece in the perfect box for your special moment.
Let us discover the perfect piece of jewellery for your story.