All products purchased from Marlow's Diamond and Design Ltd. come with a twelve-month manufacturer's warranty. This will cover the cost of any repair work or replacement of material as a direct result of either neglect from the manufacturer, Marlow's Diamond & Design Ltd., or couriers utilized by the company. If a diamond or gemstone is chipped, cracked, or lost from the setting due to normal wear it will be replaced with a stone of equal or higher value. Porosity of metal, heat scarring, chain and shank failure (at dealer's discretion) will also be repaired or replaced. The warranty is voided due to impact damage, alteration by owner or unapproved goldsmith, and personal damage as deemed by Marlow's Diamond & Design Ltd.
All pieces can be further protected and maintained with an optional Lifetime Maintenance Plan. In addition to a lifetime extension of the basic manufacturers warranty, a maintenance program is attached to the client's account. This enables two free sizings yearly, two free buffing and polishing sessions, two free claw maintenance sessions, two free stone settings, two free findings replacements, and two free rhodium plating sessions on white gold. The Lifetime Maintenance Plan is calculated at 15% of pre-tax cost of the product.
Refunds or exchanges can be made within 20 days of original date of purchase on any products that are not altered and/or custom designed from its original piece. Refunds will be issued in original form of payment.
Although we don't provide refunds on custom designed jewellery, we do provide a guarantee on the quality of our workmanship. We will make alterations to the final piece at our cost until it meets our clients' expectations and satisfaction.
Our signature custom jewellery starts with you. Start by telling us about your significant other or share your design inspiration with us. We'll meet in-person to discuss your jewellery requirements and decide if a custom piece is the right choice for you. Every piece has a story and we make sure every custom piece is a reflection of yours.
We deliver a 3D render of your custom jewellery so you can view your gorgeous piece before it's created. We even create wax models for further inspection before your order is finalized. Once we receive your final approval, your exclusive piece is crafted with our highest quality workmanship for true beauty and timeless appeal. We showcase your finished piece in the perfect box for your special moment.
Let us discover the perfect piece of jewellery for your story.